When we started thinking about new windows and a front door the sun was still warm and the grass was still green. It seemed like a good idea to get everything done before the snow came so we might not repeat the drafty mornings we had the last few winters in the house. After a recommendation from a friend who had all the windows done in the house, we called the Brock Windows and the salesman came to do an initial estimate. Maybe he didn't think we were serious because he gave us a piece of paper with a few numbers on it and then left quickly. We got a few other quotes and got the salesman back and at this point, he sat down with us for about an hour and spent some time explaining the options and wrote up the contract. Brock was the most competitive and the windows they install (Northstar Windows) are really great now that they are installed. The problem wasn't however with the windows but the door. No fault of Brock's but when I called to inquire about the install date, they said that the door wasn't in yet and to call back in a few weeks. When I did finally get a date we booked it for the Monday following the week the door was supposed to arrive. Monday rolls around and I called the office to see when the crew would show up that day and they said that the bad news was the door wasn't in. but the windows would be installed. So the crew of 3 came in and put down groundcloths and went to work with saws and crowbars to get the old windows out. The windows came out quite quickly, but since this was now December, the temperature in the house dropped to near freezing. I was working in the home office that day, so if I didn't have my portable heater, I would have been forced out to look for a warmer space! So by around 3 the two windows were in but they said that they had to come back for the door and do the trim so they would do the outside aluminum capping at that point. I thought that this should be done sooner rather than later, but thought that it might just be a few days to get them back. It turned out that after a week went by I called the office to find out the status and the door still wasn't in. I don 't know about you, but through rain and snow and wind I didn't want the area between the window frame and the siding exposed any more than necessary. The office must have pulled some strings because they booked the door install and trim for the end of that week! The door was installed and most of the trim was done and the crew left at around 7:30 that night. The resulting insulation looks great and the exterior details look clean and I know they had to do some creative thinking to get them to look good in this non-standard installation. The windows are also really warm and because they are triple-glazed, we notice its far quieter than the old panes! They are also really warm! I found the crew did good work, but was a little messy. Given that they were working in pretty cold (and sometimes snowy conditions) I cut them some slack but will now have to find a way to get some of the debris from the installation off my roof and out of my gutters.